6 Must-Haves for Upgraded Mobile Tracking Apps

Water and wastewater operation and maintenance (O&M) mobile tracking apps have existed for some time now. Users are now familiar with the benefits of these apps such as instant data collection and access to reference information for better, more reliable O&M monitoring. As technology progresses and makes improvements your current application might seem outdated. Upgrading to a custom application with excellent customer support is easy with Locus Technologies. Below we have compiled some of our “must-haves” when looking for an upgraded application. 

Unique and Custom Forms:  

For many O&M programs, you may have your own data collection needs that are specific to your facility or industry. Mobile O&M apps now allow you to tailor your input forms to add new data fields, remove unwanted fields, change some of the logic like making certain fields required, and make certain fields tied into established pick lists. Even better, you can match the mobile form to the original paper form, making the transition to mobile simple and intuitive for staff. The more the merrier, as modern mobile apps let you have multiple forms on the same app, so you have everything you need in one place.

Real-time entry validation: 

It is not enough to just enter your O&M information into a mobile device. You also want to make sure you are entering the correct data. Current O&M mobile tools can check your entry as you enter it and validate it against whatever criteria are established for that data. For example, make sure that you are entering a pH reading of 7.2, rather than 72. You can also use configurable pick lists to limit data entry to your specific desired entries and not have to correct misspellings or 16 different ways to say, “out of service”. Make sure that pick lists are configurable and can be shared with each of your company’s devices. 

Barcode and QR code scanning: 

You are already using your phone to compare prices at your local store. It is amazingly easy to simply scan a product’s barcode and instantly see the best available price locally or online. Since every phone/tablet now has a built-in camera, you can use that to scan barcodes or QR codes to associate data entry with a tagged sampling port or asset. This can save you from mismatched errors that can occur when simply selecting from a list or typing in data.

Use your voice: 

We are starting to use voice recognition technology in our mobile devices to quickly send out text messages. Why not use it for recording inspection/audit comments or field issues? Voice recognition is improving every year and can provide your comments onto a data collection form much faster than typing and can be especially useful for conditions where gloves are required and typing, or stylus input is not practical. Using the phone’s native abilities, take advantage of the voice feature to streamline note-taking, knowing that you can always fix up any issues back in the office. 

Review, Sync, Repeat: 

Mobile apps should have a summary screen to review your data before sending it back to your database, such as a summary form for all data collected during a shift. And once you do sync your data back to the main database (you have a main database, right???), instantly reset the form for the next day’s data collection event so you are always ready. 

No Internet? No Problem! 

Mobile apps that will not function when there is no connection should be abandoned. You need to be able to collect data no matter the location and the signal strength. Look for mobile apps that function with zero connectivity and save the data until a signal is found. Not every location at modern water and wastewater facilities has a hot spot, so be prepared with the right app. 

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Finding the Best Environmental Sampling Tool

There is a need for most water entities to centralize data, and more easily load, share, analyze, and report data. Locus Technologies’ customizable software makes scheduling and collecting routine water samples is made easy by using Locus Mobile and EIM. Below is a list of frequent challenges that customers have encountered during their water sampling process and how they can be solved using the right tools from Locus. or better communications. 

Challenge 1: Finding a flexible sampling planning tool 

Planning tools need to allow flexibility in terms of different sampling intervals and date ranges, different field and analytical parameters, and account for location grouping. Using a well-designed application can pull together all of this detailed information and can provide a summary view of the individual samples. A manager can easily view sample status, and whether the sample is complete, in process, or planned.  A well-designed application can also generate the chain of custody (COC), and lab and sample shipping date information and labels per sample, which is a huge time saver. This type of sample tracking detail seemed to be very useful to many conference attendees to help ensure they are in regulatory compliance with required sampling frequencies. A key feature to look for is an application that is flexible enough that it can allow one-time, unplanned sample events such as water main breaks, customer complaints and schedule changes, and can handle complex multi-year routine sampling with ease. As a plus, it’s easy for you or your manager to know where you stand at any time. 

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Challenge 2: Eliminating data entry errors caused by hand data entry 

Data entry errors and fixing bad data when it was transcribed from field notes to Excel or other programs is a persistent problem with the old way of doing things.  Your company needs a better way to streamline the error prone data collection process.  Many clients are interested in an alternative to the pencil/paper/clipboard method and had goals to move to tablet or smartphone for data collection.  The universal wish list for mobile field applications included: 

  • Easy to use and set up 
  • Built in data validation to catch data entry errors at the source 
  • Direct upload to a data system so the end of the day all the daily samples were in the system with the push of a button 
  • Prepopulating locations especially for large water systems 
  • Complete field instructions for samplers on what to collect and where to collect it to eliminate missed samples 
  • Smart tracking to know on a daily/weekly basis, what samples were collected and what samples were still outstanding 
  • Integrated with sample planning tools (See challenge 1) to automate the sampling instructions and track the data collection activities vs plan 

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Challenge 3: Getting the most out of their software, especially regarding updates 

Everyone is aware that software updates all the time.  Sometimes its security enhancements and sometime feature enhancements or bug fixes.  A source of frustration is getting a software update and not knowing what was updated or how best to incorporate a new feature/enhancement into their established process.  There was also concern for impact to an established routine with field crews that were used to the existing way of doing things. Even if a functionality improved the workflow, enhancements are only valuable to a user if they understand how to use them and how to incorporate them into their existing process. 

Some suggestions from the attendees included:
  • Concurrent documentation updates with software updates 
  • “Quick start” guides for new functionality 
  • Online training on the new functionality with recording for later viewing 
  • Heads up on what is coming in the next several months so they can do strategic planning (sharing the roadmap) 
  • Sandbox environment to test the enhancements before going in production so they can plan how to incorporate the features into their process and train field crews 

Mobile applications, which appear very simple to the users, are in reality complex software and require careful integration with the receiving database for a range of complex use cases.  This makes rolling out new mobile features challenging for both the developers and the users.  Enhanced customer/developer communication along with a sandbox environment can go a long way towards solving some of the inherent issues with rapid innovations and updates associated with cloud and mobile software. 

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Software tools are available and can solve a lot of the common data management challenges, but know what you want, know the problem you are trying to solve and know it will take some time and effort, but the end result will significantly improve your business processes. Though these challenges are present when choosing a software, Locus Technologies has the experts to help you hurdle the challenges to find the solution that is best for your business. 

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