Meet the Locus Support Team!

Sometimes, asking for help can be intimidating, even if it’s the only way to assign a high-level user role or identify the cause of a bug. Fortunately, Locus’ Support Team and Help Desk are always available to field these requests, providing enthusiastic assistance based on years of customer service and environmental data experience.

Most support team employees spend part of their day manning Locus’ digital help desk, responding to support tickets and answering questions. With shifts covering working hours in all time zones, employees are always able to respond to customer concerns.

Support team members also test new changes and bug fixes for Locus’ platforms and create comprehensive help guides explaining basic functions and common misunderstandings of these applications. If you have ever clicked the Help icon on an entity or database, the content that appears was likely written by the support team.

Continue reading to learn more about each support team member’s unique qualifications and interests.

Feel free to reach out to Locus’s support team (support@locustec.com) at any time with any questions you may have!

Locus is the only self-funded water, air, soil, biological, energy, and waste EHS software company that is still owned and managed by its founder. The brightest minds in environmental science, embodied carbon, CO2 emissions, refrigerants, and PFAS hang their hats at Locus, and they’ve helped us to become a market leader in EHS software. Every client-facing employee at Locus has an advanced degree in science or professional EHS experience, and they incubate new ideas every day – such as how machine learning, AI, blockchain, and the Internet of Things will up the ante for EHS software, ESG, and sustainability.