Practical, ITIL-aligned functionality without enterprise bloat
Locus ITSM: clear, compliant, and cost-predictable IT Service Management
Modern IT teams need systems that are dependable, transparent, and easy to operate without unnecessary complexity or hidden costs. Locus ITSM delivers core IT service management capabilities in a proven, standards-aligned application designed for accountability, security, and long-term sustainability. With straightforward deployment, predictable pricing, and U.S.-based hosting, Locus ITSM helps organizations manage incidents, services, and change with confidence while maintaining visibility and control across IT operations.
Benefits
Locus clients are happy here. We have 18,000+ active users and a 98% renewal rate year after year.
18,000+
Active Users
98%
Renewal Rate Year After Year
Incident Management
Capture, prioritize, and resolve IT incidents efficiently to restore services quickly. Maintain full visibility into issue status, response times, and resolution outcomes.
Service Management
Standardize how service requests are submitted, tracked, and fulfilled. Improve consistency and user satisfaction while maintaining accountability across service delivery.
Change Management
Manage IT changes through structured workflows that reduce risk and downtime. Maintain clear documentation and approvals to support governance and operational discipline.
Problem Management
Identify patterns and root causes behind recurring incidents. Track corrective actions to improve system stability and reduce future disruptions.
Knowledge Base
Centralize solutions, procedures, and institutional knowledge in one accessible location. Enable faster resolution and reduce reliance on individual staff expertise.
Asset Management
Track IT assets across their full lifecycle to support planning, budgeting, and audits. Maintain accurate inventories with minimal administrative overhead.
Dashboard and Reporting
Use real-time dashboards and configurable reports to monitor performance and workload. Provide leadership with clear insight into trends, risks, and service effectiveness.
Did you know?
Locus is the only EHS software that is directly shaped by the input of fellow environmental scientists, quality control analysts, sustainability managers, and compliance officers.