Customer Success Manager (S6)
Department: Customer Success
Level: Mid-Senior
Drive Growth. Maximize Customer Value. Lead with Purpose.
Locus Technologies is a pioneer in cloud-based environmental compliance and sustainability software. Our customers include Fortune 500 companies and top-tier government agencies such as the Department of Energy (DOE) and Department of Defense (DOD). As demand for ESG, EHS, and water management solutions continues to rise, we are seeking a high-performing Customer Success Manager (CSM) to grow strategic accounts and ensure their success and profitability.
This is not a typical post-sale role. We are looking for a consultative leader who thrives in a hybrid capacity—driving revenue growth through upselling and cross-selling while also acting as a trusted advisor and advocate for the customer.
Your Role: Customer Success Manager (CSM)
As a CSM, you will own a portfolio of high-value enterprise and government accounts. Your primary responsibility is to drive customer satisfaction, adoption, retention, and expansion. You will be accountable for the financial performance of each account, identifying opportunities for additional services, applications, or platform expansion while ensuring every customer derives full value from the Locus platform.
What You’ll Do:
- Build and maintain strong, long-term relationships with enterprise and government customers.
- Manage overall account health, usage, renewals, and financial performance (ARR, margins, upsell revenue).
- Identify and close opportunities to expand platform adoption, including new applications and services.
- Act as the primary point of contact for all post-sale customer needs, working closely with sales, product, and technical teams.
- Deliver strategic reviews, performance metrics, and success roadmaps to customer stakeholders.
- Maintain deep knowledge of Locus’ solutions to align them with evolving customer priorities.
- Lead issue resolution efforts and act as the customer’s internal advocate at Locus.
- Track all interactions and account performance in CRM (Dynamics 365).
Why Locus:
- Work with an industry pioneer helping global organizations manage their compliance and sustainability challenges.
- Expand your expertise in a mission-driven sector with enormous market growth.
- Competitive compensation (base + performance incentives) and benefits.
- High-impact role with direct visibility into customer value and company growth.
- Flexible, supportive, and innovative work culture.
Requirements
Your skill set includes solid sales forecasting ability and revenue achievement while building satisfied, loyal and referenceable customers. You have a passion for sales and 5+ years in SaaS and/or applications sales focused primarily to the VP/CxO level (ideally in EHS compliance, ERP or B2B company), candidates should possess: Proven success in account management, customer success, or consultative sales (5+ years preferred).
What We’re Looking For:
- Track record of managing large corporate or government accounts and growing recurring revenue.
- Ability to navigate complex organizations, build executive relationships, and drive value-based selling.
- Strong understanding of SaaS models, cloud software, and compliance platforms.
- Experience with environmental, EHS, or ESG software is a strong plus.
- Excellent communication, problem-solving, and presentation skills.
- Highly organized, financially savvy, and metrics-driven.
- Bachelor’s degree required; advanced degree or industry certification is a plus.
Date Posted
1 August 2025
Apply For Position
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