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01 // Technical Support & Training

Support from EHS pros, not a call center

The customer experience group at Locus Technologies is staffed by environmental scientists, engineers, and EHS professionals — not a commercial call center. Every person on the team understands the work the software is built to support, and they are available to customers throughout the business day, every business day.

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Locus Technologies team modern office support

02 // Support Hours & Access

Top-notch technicians standing by

Locus provides 1:1 technical support for all Locus products by phone and email, Monday through Friday, 5am to 5pm Pacific. Team members work shifts covering all primary US time zones, so there is always someone available during your working hours.

Plus, Locus has international staff that can assist after hours, as needed.

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    Phone Support - Call 415-475-7707 to get live technical support Monday through Friday from 5am to 5pm Pacific.
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    Email Support - Send your questions to us via support@locustec.com. Emails are monitored for emergencies. Issues are logged in the Zoho Desk ticketing system via email, which provides real-time case tracking, remote troubleshooting capability, and screen sharing. Every ticket moves swiftly from open to resolved with the customer informed at each step.
  3. 02.3 Young EHS and ESG professionals working on AI and environmental data
    Support Portal - Each Locus customer has access to a personal support portal through the Zoho Customer Portal that displays their open and closed tickets, their assigned team member, and relevant case notes. The portal also provides access to an extensive library of Knowledge Based articles covering common questions, configuration guidance, and product-specific workflows. In-platform help documentation, written and maintained by the support team, is accessible through the Help and/or support documents icon in Locus software.
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    Knowledge Base - While logged into your Locus software, access the built-in Knowledge Base to browse all Help topics and recorded training sessions.
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    Training Registration - To learn more about our monthly training webinars and other training programs, please send a note to training@locustec.com.

Training and support built around your environmental work

03 // Keys to Success

The hiring philosophy shapes every part of Locus Technologies, including the customer support team. Every client-facing employee holds an advanced degree in science or engineering or brings direct professional EHS experience from the field. That standard exists because environmental software support is fundamentally different from generic software support. The questions customers ask about Locus involve data quality standards, regulatory reporting workflows, chain-of-custody protocols, and analytical validation logic. Answering those questions well requires understanding the work, not just the software. When a Locus customer submits a support ticket, the person reviewing it has a relevant background.

Every support team member also tests new software releases and bug fixes before they reach customers, which means the people answering tickets also understand firsthand what’s new in the product and where new questions are likely to arise.

For organizations onboarding a new user group, deploying additional Locus apps, or working through a significant change in their environmental program, Locus Technologies offers custom training engagements at your facility or via dedicated remote sessions. These engagements are built around your specific configuration, your workflows, and the roles your team members actually perform. Custom training is scoped based on the engagement and is available for all Locus products. Contact your account manager or reach support@locustec.com to discuss your needs.

For organizations with distributed teams or users across multiple time zones, Locus offers published recordings available in the support document section of their database. This allows users to complete training at their own workstations, on their own schedule. This removes the need to coordinate a live session, reducing cost and scheduling complexity for large or geographically dispersed teams.

Meet the Locus Customer Success Team

Blaize Ison Peterson

The Locus support team is led by Blaize Ison, Senior Director, Customer Experience, who brings 22 years of EHS management experience and holds degrees in Environmental Policy and Management and Environmental Science.

Nicole Look

Nicole Look is a Project Engineer and Environmental Customer Experience Specialist whose environmental engineering background informs how she approaches the data problems customers bring her.

Joshua Franco-Lee

Joshua Franco-Lee holds a degree in Environmental Studies and splits his time between customer support, Mobile product support, and Tier 2 EIM bug and release QA/QC.

Steve Nichols

Steve Nichols brings more than a decade of customer service experience to ticket resolution and platform testing. He also configures products and supports development.

Casey Warren

Casey Warren draws on a software development background and previously worked as a NOAA fisheries observer in the Bering Sea.

Siena Duplan

Siena Duplan brings deep experience in AI, enterprise software, data science, and operational strategy to Locus and its customers. While not officially on the Customer Success team, she advises on AI-related topics.

05 // Monthly Webinars

Complimentary for Current Customers

Scheduled Sessions

Locus offers monthly live Product Training Sessions for all current customers at no additional charge. Each session is led by an in-house Locus expert and focuses on a specific feature, workflow, or capability in depth.

Sessions alternate between a Locus EIM track and a Locus Platform track, and they run approximately one hour, including live Q&A.

Recordings are made available to registered customers after each session. Need help registering or finding recorded sessions? Contact training@locustec.com.

LOCUS EIM TRACK
Topic: PFAS Program Management Using Locus EIM with a Refrigerants Component
January 12, 2027 at 10:00 AM PT
→ Click here to register for this session

January 2027 Live Webinars

LOCUS PLATFORM TRACK
Topic: Building a Single Source of Truth for EHS, ESG & Sustainability Data
February 9, 2027 at 10:00 AM PT
→ Click here to register for this session

February 2027 Live Webinars

06 // Software Demonstration

Not yet a Locus Technologies customer?

Schedule a time to find out how Locus software can simplify your work. Every Locus demo is led by a subject matter expert with relevant environmental credentials.
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