Entry Level Product Engineer (D2)

Position Information

Mountain View, CA
Asheville, NC


Full-Time Employee



Position Details

We’re building the world’s most advanced Environmental Health and Safety System. The Engineering Team is growing and seeking a Software Engineer who will work as a support analyst and have expertise in the areas of SaaS, Databases, User Interface (UI), Mobile Technologies and Authentication. Must have a deep technical understanding of software and is capable of taking a holistic view of complex systems. Must be proficient analysts who can collaborate with all of our engineering teams to quickly analyze and diagnose issues for product improvement.

  • Develop product expertise in various Locus products, User Interface, Mobile Devices, Authentication (Native, SAML)
  • Advanced understanding of Mobile software such as iOS
  • Advanced understanding of all browsers and use of developer tools
  • Passion for web or application development
  • Expertise in assisting customer in the use of a SaaS product
  • Drive and participate in the product defect/enhancement process with Development by accurately identifying defects and enhancements and communicating status to stakeholders
  • Ability to collaborate with multiple teams throughout the Product life cycle, including Development, Product Management, Program Management and other technical teams.
  • Track and manage customer reported issues via a case management system adhering to best practices.
  • 2+ years of experience providing technical support for enterprise software applications (SaaS)
  • Working knowledge of Java, JavaScript, JSON, HTTP, C#, SQL
  • Excellent problem solving, analytical and troubleshooting skills
  • Ability to absorb new technology and features
  • Capable of excelling in a fast paced environment
  • Demonstrated technical hands on experience with system or applications
  • Collaborate and communicate effectively across multiple technical teams
  • Strong Organizational and prioritization skills
  • Proven ability to drive issues towards resolution in a timely manner
  • Demonstrated customer service experience and/or strong interpersonal skills
0-2 Years
Bachelor's Degree in Math/Science/Eng
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