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EDD Format
EIMSTD53
The International System of Units (SI)
Vendors who can receive and process SEDD XML files

Instructions and Example Files for EPA, SEDD, XML, EDD
VOA SW846 8260 (ZIP 260K)
BNA SW846 8270 (ZIP 315K)
Explosives SW846 8330A (ZIP 122K)
Perchlorate EPA 300 Series (ZIP 56K)
Pesticides (ZIP 368K)
PCBs (ZIP 258K)

For more information on EPA SEDD XML formats visit the EPA SEDD homepage.

Support Services

Locus’ Support Services allow for rapid diagnosis and mitigation of Locus-related issues and timely addition of client-derived software feature requests. Locus is pleased to offer our customers excellent service packages to meet their individual requirements.

Locus Personal Support
Locus provides telephone and Web support options customized to meet the needs of Locus users. On-line or telephone-based assistance (or help related to the installation of the product and basic product features/functionality) is available free of charge during the product warranty period. Paid assisted support options are available for issues that are not covered by the warranty or that occur after expiration of the warranty period.

Problem-Resolution Services
Locus provides assistance for problems with specific symptoms encountered while using a Locus product, where there is a reasonable expectation that the problem is caused by Locus’ product. Locus’ Problem-Resolution Services are delivered on a per-incident basis. The solution is provided either over the telephone or via e-mail. A Problem-Resolution incident is defined as a single support issue and the reasonable effort needed to resolve it. A single support issue is a problem that cannot be broken down into subordinate issues. If a problem consists of subordinate issues, each shall be considered a separate incident. If a problem is determined by Locus to be the result of a defect in a Locus product, the customer will not be charged for that incident.

Software "Patches"
As an Application Service Provider (ASP), we manage and maintain the software on our web servers. If any “bugs” are identified, or other issues found, we quickly investigate the problem, determine a fix, test the fix on our development servers, and apply the fix to our production servers once testing is completed and documented in accordance with our quality assurance testing process. Typically, users are unaware any modifications have taken place. This is another one of the significant advantages to ASP software delivery--clients are spared the time and expense to updating boxes throughout the organization or throughout vendor support networks. In addition, there is never a need to worry or track versions, licenses, or reinstall when the customer upgrades or changes computers.

Training Facilities
Locus primarily trains customers at their facilities or at selected vendor locations. This approach not only lowers training costs for the customer, but also allows Locus trainers to work with the customers using their own equipment. We provide web-based training using commercially available vendors (such as WebEx) that provide live meeting places on the web, thus allowing both trainers and students to see the same materials and benefit from small group interactions.

 

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